Capital Reptiles Policies
There are a couple of ways you can place an order with Capital Reptiles. You can email us at firstname.lastname@example.org, message us through MorphMarket, text or call us at (571) 217-9450 or message us through Facebook to arrange your order. No animal will be shipped without arrangement with the buyer on which day is best to ship.
We accept all major credit cards and PayPal.
We have an absolute guarantee on the sex, genetics and health of our animals unless otherwise stated. A signed genetics guarantee certificate will be provided upon request. If for any reason you are not 100% satisfied with your purchase through Capital Reptiles you must contact us within 48 hours of delivery for a resolution to the problem.
We offer payment plans with a 20% non-refundable deposit to hold the animal. The payment plan duration will depend on the price of the animal. We are flexible with payment plans since we used them to purchase some of our animals so we want to be able to be as flexible with our customers as we can.
Returns are not offered at this time. We try our best to represent our animals to the fullest through photos and videos.
We ship FedEx Overnight for all of our animals. The day of shipping will depend on the schedule of the buyer and the weather. We drop off all packages at our local FedEx hub to avoid them sitting on a truck all day. Shipping is free for all animals over $500 and is a flat rate of $50 for anything under.